Return & Exchange Policy

1. General Policy Defective Products Only We are committed to providing high-quality industrial products. Please note that we accept returns exclusively for products with manufacturing defects, quality issues, or shipping damages. We do not accept returns for non-defective items due to change of mind or incorrect selection.

2. Exchange & Resolution Policy Yes, we accept exchanges. Our priority is to ensure you have functional equipment.

• Reshipment: In some cases, depending on the defect, we may waive the requirement to return the item and directly send you a replacement.

• Future Credit: If a replacement cannot be arranged immediately, any outstanding compensation will be credited towards your next order.

3. Shipping Damages

For damages caused during transportation, we will work jointly with you to hold the carrier accountable. You must provide evidence of the damage (photos of the packaging and product) to assist in the claims process.

4. Reporting Period

Claims must be made within 15 days of receiving the shipment. Please inspect all goods immediately upon delivery.

5. Process

To report a problem:

1. Contact Us: Email our support team with your Order ID or Invoice No. and clear evidence (photos/test reports).

2. Approval: Once verified, we will issue a Return Confirmation and instructions.

3. Resolution: We will proceed with either a replacement, a direct reshipment, or a credit for future orders, as agreed upon.